All users are considered to have read and approved the sales agreement at the time they complete the registration process.
This is a Virtual Sales Agreement between "Metay Silver" and the Customer.
The subject of this agreement is the sale and delivery of the product, whose qualities and sales price are specified below, in accordance with the provisions of the Regulation on the Implementation Principles and Procedures of Distance Contracts under the Consumer Protection Law No. 4077, concerning the rights and obligations of the parties.
SELLER INFORMATION Metay Silver
BUYER INFORMATION All members: All buyers who are members of the Metay Silver e-commerce store and shop at Metay Silver. (Hereinafter referred to as the buyer or customer).
SUBJECT AND PRODUCT INFORMATION: The type, quantity, brand/model, color, number, sales price, and payment method of the goods/products or services are as specified on the site, and these promises can be changed without notifying the buyer.
GENERAL PROVISIONS 5.1 - The BUYER declares that they have read and are informed about all preliminary information regarding the essential characteristics, sales price, payment method, and delivery of the product subject to the contract, as specified in Article 4, and that they have given the necessary confirmation in electronic form.
5.2 - The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified in the preliminary information, depending on the distance of the BUYER’s place of residence, provided that it does not exceed the legal period of 30 days for each product. 5.3 - If the product subject to the contract is to be delivered to a person or organization other than the BUYER, the SELLER cannot be held responsible if the person or organization to be delivered does not accept the delivery. 5.4 - The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, in accordance with the specifications specified in the order, and with warranty documents and user manuals, if any. 5.5 - For the delivery of the product subject to the contract, this contract must be confirmed electronically and the sales price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to be relieved of the obligation to deliver the product. 5.6 - After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the SELLER due to the unauthorized or unlawful use of the BUYER’s credit card by unauthorized persons in a manner not caused by the BUYER’s fault, the BUYER must send the product to the SELLER within 3 business days, provided that it has been delivered to the BUYER themselves or the person or organization specified in the sales contract. In such cases, shipping costs are the responsibility of the BUYER. 5.7 - If the SELLER is unable to deliver the product subject to the contract within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation, the interruption of transportation, the SELLER is obliged to inform the BUYER of the situation. In this case, the BUYER may use their right to cancel the order, replace the product subject to the contract with its equivalent, if any, and/or postpone the delivery period until the obstructive situation is eliminated. If the BUYER cancels the order, the SELLER will attempt to cancel the credit card receipt of the BUYER and return the relevant amount to the BUYER’s account within 7 days, and the transaction will be notified to the BUYER via email. In such a case, the SELLER cannot be held responsible for delays caused by the relevant bank. 5.8 - If the products delivered to the BUYER and/or the person or organization requested by the BUYER are defective or broken, the necessary repair or replacement process within the warranty conditions is carried out by sending the relevant product or products to the SELLER within 7 days from the date the BUYER received the product, with shipping costs covered by the SELLER. In such a case, if the 7-day period expires, the BUYER must send the product they received to the relevant service. 5.9 - This contract becomes valid after it is electronically approved by the BUYER (after registration is completed) and delivered to ................................ address.
RIGHT OF WITHDRAWAL: The BUYER has the right to withdraw from the contract within seven (7) days from the delivery of the product to themselves or the person/organization at the address indicated by them. To exercise the right of withdrawal, the BUYER must notify the SELLER via fax or email within this period, and the product must be unused and the packaging must be intact in accordance with the provisions of Article 7. In case of exercising this right, it is obligatory to return the original invoice of the delivered product to the SELLER along with a copy of the cargo delivery report. The SELLER will attempt to return the product price to the BUYER's credit card account within 7 days following the receipt of these documents. The SELLER cannot be held responsible for delays caused by the bank in the refund of the product price. If the original sales invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The cost of returning the product due to the right of withdrawal is borne by the BUYER. Additionally, the right of withdrawal cannot be used for products that cannot be returned due to their nature, single-use products, reproducible software and programs, products that deteriorate rapidly or expire. The right of withdrawal for all kinds of software and programs, DVDs, VCDs, CDs, and cassettes, computer and stationery supplies (toner, cartridges, ribbons, etc.) and all kinds of cosmetic products can only be exercised if the product's packaging is unopened, intact, and the product is unused.
AUTHORIZED COURT: In the implementation of this contract, the Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade and the CONSUMER COURTS at the BUYER’s or SELLER’s place of residence are authorized. In case the order is approved electronically, the BUYER is deemed to have accepted all the terms of this contract.
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