Müşteri Hizmetleri
Müşteri memnuniyeti bizim önceliğimizdir. Bu nedenle, herhangi bir sorunuz veya sorununuz olduğunda, müşteri hizmetleri ekibimiz size yardımcı olmaktan mutluluk duyacaktır. Müşteri hizmetleri ekibimize e-posta, telefon veya canlı sohbet yoluyla ulaşabilirsiniz. Ayrıca, sipariş durumunuzu takip etmek veya iade işlemleri hakkında bilgi almak için de müşteri hizmetleri ekibimizle iletişime geçebilirsiniz. Müşteri Hizmetleri sayfamızda size yardımcı olabilecek sıkça sorulan soruların yanıtlarını da bulabilirsiniz. Bizimle iletişime geçmekten çekinmeyin, size yardımcı olmak için buradayız.
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Soru Kategorileri
1- How is the quality of your silver products guaranteed?

The quality of our products is strictly controlled in accordance with international standards. Each product is thoroughly inspected and certified by our quality control teams.

2- What is the minimum order amount?

The minimum order quantity may vary depending on product type and customer requirements. Typically, the minimum order payment is $200.

3- How does the order process work?

The order process proceeds in the form of receiving the customer's request, preparing the products, completing the quality control process and shipping the products. Our customers are informed at every stage of their orders.

4- What are the payment conditions?

Payment terms may vary depending on the size of the order and the customer's needs. In general, payment methods such as T/T (Havale) and Onlin Payment are accepted.

5- How long does the shipping time take?

Shipping time varies depending on the order size and destination. Usually, delivery is made within 3-4 weeks of receipt of the order.

6- To which countries do you export?

We export to many countries around the world. We're exporting to most of the world.

7- Do you provide assistance with customs procedures and documents?

Yes, we are providing full support to our customers with customs operations and the necessary documents. We are preparing all the necessary documents for the export process to proceed smoothly.

8- Is your sale only wholesale?

Yeah, we're just wholesale.

9- Can I use product pictures on your site?

To use product images, you need to send us your permission to info@metaysilver.com for information on what measures and for what purposes they are to be used.

10- Can I get my order from the showroom?

When placing your order for delivery from the showroom, it is sufficient to check the "I'll get from showroom" option in the delivery section. When your order is prepared, you will be notified for delivery.

11- Which shipping company will you send my order with?

We deliver our international shipments by DHL Express or UPS. We carry out our shipments within Turkey as insured as per your preference through Domestic Cargo or HepsiJET.

Prepared by  T-Soft E-Commerce.